Managed Workplace

Unified communications and collaboration solutions

Keep teams connected improve engagement and making communication easier with managed collaboration platforms enterprise calling and integrated UCaaS solutions.

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Managed IT Services

End-to-End unified communications and collaboration services

Improve workplace communication through secure collaboration tools that can help teams to interact anywhere they go. We deploy and manage Teams, Zoom, Slack, UCaaS, and enterprise calling solutions.

Device provisioning & configuration

Fast device setup with workplace readiness

We offer a range of device provisioning and configuration services to allow organizations to deploy laptops, desktops, and workplace devices that have standardized settings, security measures, and user ready configurations.

Offerings:
  • Device setup and configuration
  • User access and policy setup
  • Standardized device provisioning
  • Software and application installation
  • Remote deployment support

Microsoft Teams deployment & management

Simplify collaboration with Microsoft Teams

We assist organizations in deploying, configuring, and managing Microsoft Teams for secure communication, and virtual meetings. We make sure that the Microsoft Teams are integrated, governed, and adopted by your organization’s users.

Offerings:
  • Teams’ deployment and configuration
  • Microsoft 365 integration
  • Teams’ governance and policy management
  • Teams phone setup and administration
  • User onboarding and adoption support

Enterprise voice & calling solutions

Enterprise cloud calling solutions

Reliable voice communications through telephony and enterprise calling hosted on the cloud. Our services include designing and managing calling infrastructure that accommodates hybrid working models.

Offerings:
  • VoIP and cloud calling implementation
  • Teams phone and enterprise telephony setup
  • Call routing and auto attendant configuration
  • Direct routing and SIP integration
  • Calling performance monitoring and support

Video conferencing solutions

High-quality virtual meeting solutions

Improve collaboration through our enterprise-class video conferencing software which is designed to help your team collaborate whether remotely, in-office, or in a hybrid setting.

Offerings:
  • Zoom and Teams meeting deployment
  • Meeting room and conference room setup
  • Webinar and virtual event configuration
  • Video conferencing security controls
  • Platform administration and support

Contact center integration

Create connected customer experiences

Our Integrations of contact center features into your communications environment help boost customer interaction, agent efficiency, and service delivery.

Offerings:
  • Contact center platform integration
  • UCaaS and CCaaS implementation
  • Omnichannel communication setup
  • Call queue and routing configuration
  • Analytics and reporting integration

Collaboration governance & security

Secure and govern business communications

We protect business communications with governance frameworks, security controls, and compliance policies that support organizational and regulatory requirements.

Offerings:
  • Communication governance policies
  • Access control and permission management
  • Security and compliance configuration
  • Data retention and auditing setup
  • Continuous monitoring and administration

Build a connected and collaborative digital workplace

Enable seamless communication, collaboration, and productivity with secure unified communications solutions tailored to your business needs.

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Service Benefits

Benefits of unified communications and collaboration solutions

Ensure seamless communication, effective collaboration, and increased employee productivity using solutions that have been made for today’s modern/hybrid workplaces.

Increased employee productivity

Unified communication tools reduce time spent switching between applications, helping employees collaborate efficiently and focus on business-critical tasks.

Faster business decision-making

Real-time messaging, calling, and video conferencing accelerate communication, enabling teams to make informed decisions without unnecessary delays.

Reduced communication costs

Consolidate multiple communication platforms into a single solution to lower infrastructure costs and optimize technology investments.

Enhanced hybrid workforce support

Provide employees with secure access to communication and collaboration platforms from any device, ensuring productivity from any location.

Stronger customer communication

Integrated calling and contact center capabilities help teams respond faster, improve service quality, and deliver better customer experience.

Improved security and governance

Maintain secure communication environments through centralized policies, access controls, compliance management, and governance frameworks.

Our Approach

How we deliver seamless unified communications and collaboration

Great communication requires more than the right tools. We help organizations create secure and scalable communication environments that keep teams connected productive and collaborative.

Communication and collaboration assessment

We evaluate your existing communication tools, collaboration workflows, user requirements, and operational challenges to identify opportunities for improvement.

Platform planning and solution design

Our experts design a unified communications strategy that aligns collaboration platforms, calling capabilities, governance requirements, and business objectives.  

Deployment and configuration

We deploy and configure collaboration platforms, enterprise calling solutions, and communication services with the appropriate security settings, policies.

Integration and user enablement

Communication platforms are integrated with existing business applications and workflows while users receive training and support to ensure successful adoption.

Governance and operational management

We establish governance frameworks, compliance policies, and administrative processes to maintain a secure and consistent communication environment.

Continuous optimization and support

Communication platforms are continuously monitored, optimized, and supported to improve performance, and adapt to evolving business needs.

Your communication environment won't optimize itself

Disconnected tools, inconsistent collaboration experiences, and unmanaged communication platforms can reduce productivity and create operational challenges across the organization.

Talk to our collaboration experts
Case Studies

We have stories to inspire you

Explore our portfolio of successful cloud transitions, where we've empowered businesses to thrive in the cloud. Our case studies reflect our Azure and AWS services expertise, showcasing how we've guided companies through their cloud journeys.

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Accelerating Legal Research Through a Custom .NET Solution

A tailored .NET-based platform that enables users to find relevant legal information quickly, compare case data across 7,000+ pages, and cross-check jurisdiction-specific details with ease.

Managed IT ServicesLegal Audit & Compliance

Hitech digital secures and streamlines their IT landscape

A customized IT transformation that increased productivity, enhanced security, and unified infrastructure management.

Managed IT ServicesInformation Technology

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Communication silos can be said to emerge from the usage of separate applications by employees for messaging, meetings, telephonic calls, and file sharing. Using Unified Communications and Collaboration Solutions, all the above activities can be done through one solution platform.

Unified communications give users secure access to messaging, video conferencing, business telephony, and collaboration services from anywhere and on any device. As a result, users will be able to stay connected, productive, and engaged from wherever they happen to be working.

Having individual systems for chat, meeting, voice calls, and collaboration is more complex and costly to manage. Unified Communications Solutions integrate these functionalities into one system, making it easier to manage and cheaper.

Governance policies, access controls, data retention settings, and compliance configurations may be deployed in organizations through communication platforms to help ensure that sensitive business information is protected, regulatory compliance maintained, and security risks minimized for unmanaged communication channels.

With the integration of communication and contact center functions, employees can coordinate their efforts more effectively even as they address customers' queries. The process of accessing information is faster, as well as communication processes that are made effective through integrated communication channels.

Adoption goes beyond just implementation. Organizations should set up governance frameworks, train users, set communication guidelines, and provide support services. This will help employees leverage their collaboration tools to the fullest while getting the most out of technology investments.

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