NOC services built for businesses that run on uptime
Your infrastructure never sleeps, and neither do we. DEV IT's network operations center services are always on - spotting problems early and resolving them before they become your problem.
Our NOC service offerings
When something goes wrong at midnight, you need more than an alert - you need someone who knows your environment and acts fast. Our Network Operations Center services cover everything from proactive monitoring and incident response to continuous infrastructure support, so your team isn't the one waking up to fix it.
24/7 infrastructure monitoring services
See everything, miss nothing - at any hour
Most issues build quietly before something breaks. We keep eyes on your servers, networks, cloud resources, and critical applications around the clock, every single day.
Offerings:
- Server and network monitoring, on premises to cloud
- Real-time alert generation and noise filtering
- Availability, latency, bandwidth, and utilization tracking
- Event correlation to eliminate false positives
- Single-pane-of-glass visibility with client dashboard access
Managed incident response and escalation
The right people are on the right problem, every time
Getting an alert is easy. Acting on it correctly is what counts. Our NOC analysts triage every incident fast and bring in senior engineers when the situation calls for it.
Offerings:
- Tier 1, Tier 2, and Tier 3-tiered incident handling
- Severity-based prioritization (P1 through P4)
- Runbook-driven resolution for common failure scenarios
- Escalation to client engineering teams when required
- Post-incident reports and root cause documentation
Proactive network monitoring and performance management
Fix the warning sign, not the aftermath.
By the time a user reports a problem, the damage is already done. Our proactive network monitoring spots trouble early and trigger corrective action before it reaches anyone.
Offerings:
- Baseline profiling for servers, network links, and applications
- Anomaly detection against established performance thresholds
- Capacity trend analysis with utilization reporting
- Scheduled health checks and proactive maintenance windows
- Performance reporting delivered monthly or on demand
Remote NOC services
All the capability of an in-house NOC
Standing up with your own NOC takes time, budget, and people you may not have. Our remote NOC services give you a fully operational dedicated team without the overhead.
Offerings:
- Fully remote infrastructure monitoring and management
- Integration with your existing ticketing and ITSM platforms
- White-label options available for MSPs and technology resellers
- Dedicated account team with regular operational reviews
- Secure, compliant remote access protocols
Cloud and hybrid infrastructure monitoring
One view across your entire environment
Most enterprises run across multiple clouds and local systems simultaneously. We monitor AWS, Azure, and GCP alongside your on-premises infrastructure and bring it all into one clear picture.
Offerings:
- AWS, Azure, and GCP resource monitoring
- Cloud cost anomaly and utilization alerting
- Hybrid network path monitoring and latency tracking
- Container and virtual machine health monitoring
- AWS CloudWatch, Azure Monitor, and GCP integration
SLA reporting and operational analytics
Numbers your leadership team can act on.
Operational data only matters if it tells a clear story. We turn infrastructure metrics into plain business language through structured SLA reporting, monthly reviews, and executive dashboards.
Offerings:
- Monthly and quarterly SLA performance reports
- Real-time client dashboard access (read-only)
- MTTD and MTTR tracking for every incident
- Recurring incident trend analysis and recommendations
- Executive reporting for leadership and board review
