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Microsoft Dynamics 365 CRM implementation & development services
Tired of CRMs that overpromise and underdeliver? With DEV IT's Microsoft Dynamics 365 CRM implementation and development services, you will get a system built to enhance sales, service, and marketing performance. We handle everything from consulting to deployment so you can use every feature to build stronger customer relationships and achieve real, measurable growth.
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Enterprise Applications
Our Microsoft Dynamics 365 CRM services & solutions
Unlock a 360° understanding of your customers and turn every interaction into measurable growth. Microsoft Dynamics 365 CRM empowers smarter engagement, faster deal closures, and long-term client loyalty. At DEV IT, we go beyond basic implementation; we customize, extend, and optimize every part of your CRM to match your business goals. The result? A powerful system that supports your scale, boosts performance, and truly works for your teams.
Dynamics 365 CRM consulting
Unlock the full potential of your CRM ecosystem
Transform uncertainty into strategy. Our certified Dynamics 365 CRM consultants evaluate your business objectives, existing systems, and customer processes and then design a roadmap that not only enhances ROI but also speeds up the digital adoption.
Offerings:
- End-to-end CRM strategy and process assessment
- Business requirement analysis and roadmap planning
- Gap analysis and system architecture design
- Module selection and feature alignment
- Readiness assessment and deployment blueprint
Dynamics 365 CRM implementation
Build a connected, customer-first ecosystem
Move from planning to execution with a proven implementation framework. DEV IT builds personalized CRM ecosystems that cover sales, service, marketing, and field operations, thus making sure that every workflow is operational smoothly from the very first day.
Offerings:
- Full-cycle implementation and configuration
- Module-specific deployments for sales, marketing & service
- Data migration and environment setup
- Integration with Microsoft 365 and third-party apps
- User enablement and adoption training
CRM customization & integration
Make your CRM work the way your business does
Just buying off-the-shelf isn’t enough. We tailor Dynamics 365 CRM to align precisely with your sales, service, and marketing processes, helping you connect with the legacy tools and automate the daily workflows for higher productive.
Offerings:
- Custom entity and workflow development
- API-based integration with ERP and legacy systems
- Power automates and power apps enablement
- UI/UX customization for better user experience
- Process automation and third-party connector setup
D365 CRM migration & modernization
Seamlessly upgrade, without disruption
Modernize your CRM without any downtime. The specialists take care of transferring data seamlessly when changing from an on-premises or legacy system to the Dynamics 365 CRM; they maintain data integrity, make the system efficient, and allow it to be scalable.
Offerings:
- Legacy CRM to Dynamics 365 migration
- Data mapping and transformation
- Environment validation and sandbox testing
- Cloud transition and security compliance
- Performance tuning and scalability enhancement
Power Platform integration
Empower teams with automation and insights
Extend the power of your CRM with Microsoft's Power Platform. Use power apps, power automate, and Power BI together to create low-code applications, free up your time with automation, and present your data visually for quick decision-making.
Offerings:
- Power apps development for custom workflows
- Automated process orchestration with power automate
- Embedded analytics and dashboards via power BI
- Integration across Dynamics 365 modules
- Low-code innovation enablement
AI-Powered insights & forecasting
Turn data into decisions that drive growth
Rely on actionable insights. Embedded AI and predictive models transform complex sales and customer data into strategic decisions. With Dynamics 365 AI, DEV IT helps you to forecast demand, identify opportunities, and optimize performance.
Offerings:
- Predictive lead and opportunity scoring
- Customer behavior and trend analysis
- AI-driven forecasting dashboards
- Intelligent recommendations for next best action
- Real-time performance and revenue insights
Dynamics 365 CRM licensing & advisory
Choose the right license maximize value, minimize cost
Navigating Microsoft licensing can be complex. Our experts simplify it by helping you to select the most cost-effective CRM licenses tailored to your users, operations, and compliance needs.
Offerings:
- Role-based and device-based license mapping
- Sales, Marketing, and Service module licensing
- Cloud, hybrid, and on-prem deployment options
- Compliance and scalability assessments
- Cost optimization and renewal advisory
Managed support & maintenance
Keep your CRM optimized, secure, and future-ready
Beyond implementation, our team will ensure your CRM evolves with your business. DEV IT provides continuous monitoring, updates, and optimization to maintain peak performance and user satisfaction.
Offerings:
- 24/7 health monitoring system
- Regular updates and patch management
- Performance optimization and troubleshooting
- User support and admin assistance
- Continuous improvement and roadmap planning
Service Benefits
Why Choose DEV IT for Microsoft D365 CRM Solutions?
DEV IT ensures you get the true value of Microsoft Dynamics 365 CRM with tailored implementation, smoother workflows, and deeper customer insights, helping your teams work smarter and deliver better results.
Supercharge your sales
No more guesswork. Your team gets guided workflows and real-time dashboards, so deals close quicker and more efficiently.
Build strong customer relationships
Every interaction is personal and relevant thanks to 360-degree insights and tailored engagement. Customers remember when you get it right.
Deliver responsive service
Centralized case management and omnichannel support mean your team responds quickly and effectively, every time.
Make data-driven decisions
AI recommendations, forecasting, analytics—plan your next move with confidence, not just intuition.
Elevate your marketing
Automated, targeted campaigns help you capture more leads and keep customers coming back for more.
Our Approach
Our approach to Microsoft D365 CRM
Our implementation approach centers on clarity, customization, and measurable impact. We fine-tune D365 CRM to fit your processes, integrate your data, and automate repetitive tasks, ensuring your teams work smarter and your business gains a CRM foundation that drives long-term growth.
Understand your business processes
Before we configure anything, we analyze your existing sales, service, and marketing workflows to identify gaps, bottlenecks, and opportunities where D365 CRM can add the most value.
Define a CRM strategy & roadmap
We create a clear implementation roadmap module, integrations, automations, and KPIs to ensure the CRM aligns with your business goals and delivers measurable outcomes from day one.
Customize D365 CRM to fit your needs
Our team tailors the CRM with custom entities, fields, rules, and automated workflows so it perfectly matches how your business operates, not the other way around.
Integrate systems & migrate your data
We connect D365 CRM with your existing tools like ERP, email, marketing, or third-party apps and migrate your data securely, ensuring accuracy, consistency, and complete system alignment.
Train your team for seamless adoption
We provide hands-on training, role-based guidance, and practical user workflows so your team can confidently use the CRM and get the most out of every feature from day one.
Monitor, optimize & support continuously
After go-live, we track performance, refine automation, roll out enhancements, and provide ongoing support to ensure your CRM keeps evolving with your business.
Case studies
We have stories to inspire you
Explore our portfolio of successful cloud transitions, where we've empowered businesses to thrive in the cloud. Our case studies reflect our Azure and AWS services expertise, showcasing how we've guided companies through their cloud journeys.
Transforming industrial operations through a unified online ERP system
The project was a significant digital change that allowed the Gujarat Industrial Development Corporation (GIDC) to move from an outdated system to a complete, fully…
Enterprise ApplicationsPublic Sector
Hitech digital secures and streamlines their IT landscape
A customized IT transformation that increased productivity, enhanced security, and unified infrastructure management.
Enterprise ApplicationsInformation Technology
Technologies
Our technology stack
We leverage the full Microsoft cloud and CRM ecosystem for scalable, integrated solutions that keep your business ahead of the curve. Let’s take your CRM to the next level.
Dynamics 365 Business Central
Power Apps
power automate
Power BI
power virtual agents
Our Blogs
Latest insights
Explore our blogs for insights, in-depth tech analyses, and innovative strategies that emerge from the learnings of our projects.
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Make your Finance and Operations tasks easy by integrating Dynamics 365 f&o with MS Office. Read this blog to learn...
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Read this comprehensive blog to learn about creating custom workflow activity in Dynamics 365 F&O projects.
Read moreHave questions?
Find the right solution for you now
Microsoft Dynamics 365 CRM is an integrated customer relationship management platform that assists enterprises in optimizing sales, automating marketing, elevating customer service, and acquiring real-time insights. Firms select it to eliminate data separation, improve decision quality, and offer customers a more personalized experience.
DEV IT takes care of the entire process of CRM implementation, from requirement analysis, customization, integration, and migration to user training. Our specialists make certain that the system is in line with your work process, is user-friendly, and brings you tangible increases in sales and service productivity.
The time for putting plans into action depends on how much adjustment, data complexity, and required modules there are. A simple configuration may only require 3-6 weeks, but a fully customized enterprise deployment may take 2-3 months. DEV IT uses an agile method to facilitate quick delivery of work, which is to the same standard as before.
Certainly. D365 CRM is compatible and can be integrated without any hiccups with ERP systems, websites, third-party apps, old/legacy tools, and Microsoft products such as Outlook, Teams, and Power BI. DEV IT ensures that the integrations are efficient and safe, allowing your teams to operate within a single data environment.
Definitely. Workflows, dashboards, modules, automations, and approval processes are all customizable. DEV IT is all about creating personalized solutions, so the CRM fits perfectly with your distinctive sales cycles, service processes, and reporting requirements.
D365 CRM is on Microsoft's secure cloud ecosystem with all the security features of an enterprise, such as encryption, role-based access control, multi-factor authentication, and continuous threat monitoring. DEV IT security is also improved by ensuring that the CRM configuration is in line with your compliance and governance policies.
The CRM system handles the routine tasks automatically, offers AI-powered insights, enhances pipeline visibility, and makes the customer information available from a single point. Sales teams can finish the deals quicker with the help of predictive recommendations, simplified communication, and tracking their performance in real time.
Modules, licenses, and user roles influence prices. Microsoft has different plans for the sales, service, marketing, and field modules, which can be combined in various ways. DEV IT assesses your team size and business objectives to determine the most cost-effective licensing arrangement.
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