A digital, contactless restaurant order placement and payment application offered as Platform as a Service (PaaS) to restaurant operators, lowering labor expenses and allowing for faster order processing and delivery.
A digital, contactless restaurant order placement and payment application offered as Platform as a Service (PaaS) to restaurant operators, lowering labor expenses and allowing for faster order processing and delivery.
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Germany
Hospitality Services
A consulting and technology firm that provides sophisticated and innovative business concepts and solutions across multiple industry sectors. The client, headquartered in Bolzano, Italy, offers bespoke software and business intelligence solutions to assist customers become more flexible and support their business growth. The client uses cutting-edge cloud platforms and services to provide advanced technological solutions to its clients.
The client wanted to create a secure, automated order management platform for restaurants that reduces face-to-face interactions with customers, speeds up order processing and delivery, and integrates with the restaurant's POS system in real time.
Key challenges included ensuring compatibility with multiple on-premise POS brands and models, preventing order duplication, conceptualizing an intuitive digital menu usable by all user groups, restricting order placement beyond restaurant delivery limits, and achieving real-time synchronization between the paas and restaurant waiters' smartwatch applications.
Mobile-first tool for grievance automation and faster compensation.
Explore more case studyDEV IT built a modern cloud-based order management platform on Microsoft Azure, replete with unified.NET middleware that enables a seamless connection between the cloud application and the POS system. The centralized system integrates order handling with wristwatch apps, and a QR code-based digital menu allows for contactless ordering and menu administration. Fingerprint authentication safeguarded access, and multilingual support, together with geofencing APIs, ensured order accuracy within certain locations. Within three months, over 150 restaurants had adopted the platform, serving over 1,000 customers and processing 500,000 orders.
The cloud-first strategy minimizes infrastructure administration expenses while increasing scalability, making the ordering process extremely efficient. Restaurant owners may now manage inventory and resources more effectively thanks to improved data insights. The contactless ordering and automated management system cut staffing requirements, improve restaurant productivity, and reduce customer service time, resulting in a totally digital dining experience.