Hitech digital secures and streamlines their IT landscape.

Hitech Digital faced a range of complex infrastructure and security challenges across their cloud-based IT environment. Unauthorized AI-driven recording and transcription of meetings posed serious data privacy concerns especially with the risk of cross-border policy violations. Conditional access policies behaved inconsistently across devices and browsers, creating friction and potential vulnerabilities, particularly for sensitive apps like Power BI.

The organization also struggled with synchronization issues between Active Directory and Azure AD, specifically around password expiry flags. Identity governance needed reinforcement with automated group membership, audit-ready MFA configuration exports, and stronger access control. At the system level, WSUS patch sync errors and DNS scavenging inconsistencies impacted reliability and required clear remediation aligned with best practices. With operations depending on stability, security, and compliance, reactive support alone was no longer enough—strategic intervention was essential.

The Microsoft 365 tenancy was deliberately improved by addressing critical pillars such as security, compliance, and infrastructure control. Blocking AI-based meeting tools constituted one-third of the solution plan, assuring data privacy and prohibiting unwanted recordings within Teams. Another key focus area, endpoint governance, was reinforced by limiting personal device enrollments, implementing dynamic groups to monitor all enrolled devices, and proposing security groups for authorized Intune users. These policies ensured centralized visibility and secure access. Simultaneously, DNS cleaning risk areas were assessed, audited, and optimised to improve network cleanliness and decrease clutter caused by stale entries.

Additional backend improvements were implemented to improve system stability and streamline IT operations. Limitations in syncing password expiration with Entra ID were found, along with recommendations to enable cloud-based password rules for better user management. The Windows LAPS setup was checked to guarantee that inactive devices are appropriately managed. Automation scripts were developed to extract MFA data and manage group memberships, hence saving manual labor. Patch deployment performance was enhanced by modifying WSUS sync times, examining logs, and streamlining server backup and maintenance procedures. These procedures resulted in a safe and streamlined IT ecosystem.

The client achieved a well-governed, secure, and performance-optimized Microsoft 365 environment with measurable impact across each strategic area. With automated controls, policy-based configurations, and real-time monitoring, they now operate with enhanced IT visibility, tighter compliance, and reduced operational risks. This proactive, policy-driven approach ensures their digital infrastructure is resilient and future-ready.