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As a Senior Security Analyst, candidate will be responsible for managing and maintaining the security operations within a SOC environment. The ideal candidate will be responsible for identifying, assessing, and mitigating security threats using leading SIEM, EDR, and Vulnerability Management tools. Candidates will play a pivotal role in incident detection and response, threat hunting, and improving our security posture in alignment with NIST cybersecurity framework. 

• Monitor, analyze, and respond to security events and alerts using Microsoft Sentinel and Splunk.
• Lead incident response efforts for high-severity security events and coordinate with stakeholders for containment and remediation. 
• Develop and maintain playbooks and runbooks for security operations. 
• Operate and optimize CrowdStrike Falcon and Microsoft Defender for Endpoint for real-time threat detection and response. 
• Perform root cause analysis and forensic investigations on endpoints and user behaviors. 
• Conduct regular vulnerability assessments using Tenable and Qualys. 
• Prioritize, track, and assist in remediation efforts across IT and application environments. 
• Collaborate with IT, DevOps, and business units to mitigate identified vulnerabilities effectively. 
• Align daily activities and security controls to the NIST Cybersecurity Framework (Identify, Protect, Detect, Respond, Recover). 
• Contribute to risk assessments, audit support, and compliance readiness efforts. 
• Stay up to date with the latest threat landscape and integrate relevant threat intelligence feeds into SIEM.  
• Recommend and implement enhancements to detection rules, correlation logic, and alert tuning. 

• 5+ years of experience in cybersecurity operations or incident response. 
• Hands-on experience with SIEM tools like Microsoft Sentinel and Splunk. 
• Strong knowledge of EDR tools such as CrowdStrike Falcon and Microsoft Defender for Endpoint. 
• Proficiency in vulnerability management platforms like Tenable, Qualys. 
• Solid understanding of security controls and processes aligned with NIST CSF. 
• Familiarity with MITRE ATT&CK, Kill Chain, and threat hunting methodologies. 
• Strong analytical, problem-solving, and documentation skills. 
• Excellent communication and stakeholder management abilities. 
• Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat  
• Build knowledge base with technical documentation, manuals and IT policies  
• Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy  
• Ensure CMDB and all IT digital assets are real-time updated  
• Provided out-side hours support for critical, urgent and mission critical activities 
• Contribute in building technical knowledgebase  
• Provide methodological assistance to client / peers  
• Follow timely delegation / escalation procedure  
• Follow ITIL standard practices for incident, change and problem management  
• Outstanding analytical and technical problem-solving skills  
• Keep yourself updated with technology updates  
• Adhere to compliance and governance standards and report any non-compliances to the manager  
• Participate & contribute in IT team meetings  
• Foster professional relationships with all colleagues by listening, understanding and responding to their needs  
• Excellent Interpersonal and communication skills (verbal and written)  
• Excellent organizational, time-management and prioritization skills  
• Promote positive customer service attitude among peers  
• Project Management  

• Bachelor’s / master’s degree in computer science, Information Technology or related discipline 
• Relevant certifications such as Microsoft Certified: CEH, CISSP, or Microsoft SC-200.  
• Knowledge of NIST framework 
• Knowledge of GDPR, PCI And HIPAA Compliance 

Sr. Systems Administrator (SSA) is responsible for planning, designing and managing redundant and scalable IT infrastructure. This position requires having an expertise of capacity planning for IT systems and resource / team. This position requires strong leadership and mentoring skill to ensure that the team is skilled and motivated to support the IT systems across the time zone. SSA should ensure that compliance and governance practices are followed / enforced / adhered at the organization level as well for each assigned project. This requires experience of 10+ years including 2+ years of experience on Azure and 2+ years of supervisory / leadership experience of managing a team size of 25+ people. The candidate should have a fundamental as well as hand-on knowledge of outlined skills as mentioned in the skill summary table below. 

• Design, build and implement infrastructures for enterprise application
• Creating high level architectural design of products systems.
• Set up monitoring, configuration management, administration operation practices
• Planning large migrations and executing it
• Developing monitoring systems management practices to maximize uptime
• Develop/ Adopt new efficient strategies to minimize manual/ repetitive work, operational costs, deployment times, response times etc.
• Troubleshooting escalated / complex systems / network issues
• Good understanding of statistic
• Capacity and availability planning
• Training and managing teams
• Plan team to-do's/ goals, product upgrades/ releases.
• Evaluate software/ hardware products (free/ commercial) as per needs.
• Demonstrate POC for new Server technologies for improvement in Server and Security
• Prepare present proposals with respect to systems/ software infrastructure
• Performing DR Drill and ensure Service Continuity
• Audit IT infrastructure and publish monthly health report
• Maintain Data Integrity and access control
• Research build specifications for new products tools
• Acting as liaisons between junior systems administrators, application administrators and software developers
• High level log analysis, performance reports, trend analysis.
• Quick in decision making and execution.
• Assist operations teams in daily operations when required
• Assist developers in architectural and design problems

• Log all issues / customer requests and resolutions
• Perform root cause analysis for escalated issues and provide resolution
• Provide after-hours support for Infrastructure related emergencies as well as maintenance
• Provides on-call high priority 24/7 technical support as necessary
• Continuously monitor the SLA and ensure the incidents are handled within timeline
• Ensure CMDB and all IT digital assets are real-time updated
• Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies)
• Adhere to compliance and governance standards and report any non-compliances to the manager
• Participate & contribute in IT team meetings
• Provide methodological assistance to client / peers
• Follow timely delegation / escalation procedure
• Follow ITIL standard practices for incident, change and problem management
• Outstanding analytical and technical problem-solving skills
• Stay updated with technology updates
• Develop expertise to train staff on new technologies
• Foster professional relationship with all colleagues by listening, understanding and responding to their needs
• Excellent Interpersonal and communication skills (verbal and written)
• Excellent organizational, time-management and prioritization skills
• Promote positive customer service attitude among peers

• 10+ years of experience in designing, deploying, supporting and maintaining Windows 2016 & 2019, Linux, Networking, Storage and Database at an enterprise level
• 2+ years of supervisory experience of managing team size of 25+ people
• 2+ years of Experience on Microsoft Azure / AWS Infrastructure services
• Scripting for administration and automation
• Managing full server operating System & Application Lifecycle, Provisioning, Automation and Security
• Solid understanding and operational experience with Active Directory, DNS, Web Server, File Server, Microsoft Hyper-V, VMWare, Backup solutions
• Ability to setup and maintain High Availability Clusters and Load Balanced environment.
• Firewalls (Iptables, BSD packet filter, other commercial etc).
• Understanding of Root kits, IDS, Firewall concepts.
• In-depth Knowledge of MRTG, Nagios, selinux.
• Knowledge of MySQL, databases in-depth fine-tuning procedures advanced troubleshooting.
• Deep understanding of file systems and recovery techniques.
• Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs
• Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.)
• Basic knowledge of mail server technologies (Exchange Server, Office365, Gmail)

• Bachelor’s / Master’s degree in Computer Science, Information Technology or related discipline
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Exam AZ-900: Microsoft Azure Fundamentals
• ITIL certification

Systems Administrator is responsible for managing redundant and scalable IT infrastructure. Candidate should have skills on implementation and troubleshooting on Platform, Networking, Firewall, Cloud Infrastructure. The candidate should have 3+ years of experience and should have worked with an IT company having mixed environment of required technology. The candidate should have a fundamental as well as hands-on knowledge of outlined skills as mentioned in the skill summary table below. 

• Log all issues / customer requests and resolutions
• Communicate with users, explain issues and resolutions, update activity or train on new IT asset (Hardware, software or process)
• Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy
• Provide after-hours support for Infrastructure related emergencies as well as maintenance
• Provides on-call high priority 24/7 technical support as necessary
• Continuously monitor the SLA and ensure the incidents are handled within timeline
• Ensure CMDB and all IT digital assets are real-time updated
• Contribute on building digital assets (knowledge base, technical documentation, manuals and IT policies)
• Adhere to compliance and governance standards and report any non-compliances to the manager
• Participate & contribute in IT team meetings
• Provide methodological assistance to client / peers
• Follow timely delegation / escalation procedure
• Follow ITIL standard practices for incident, change and problem management
• understanding analytical and technical problem-solving skills
• Stay updated with technology updates Stay updated with technology updates
• Excellent Interpersonal and communication skills (verbal and written)
• Excellent organizational, time-management and prioritization skills
• Promote positive customer service attitude among peers

• 3+ years of experience in managing Windows 2008, 2012, 2016, 2022 environments at an enterprise level
• Monitor capacity and availability of IT Systems and IT resources
• Monitor backup systems to ensure backup consistency
• Perform restore of data from backup system
• Basic knowledge on Active Directory, DNS, Web Server
• Fundamental knowledge of File Server, Microsoft Hyper-V, VMWare, Backup solutions
• Working knowledge on Microsoft Azure / AWS Infrastructure services
• Basic knowledge on Exchange Online, Microsoft Team and Microsoft SharePoint
• Monitor system logs (logs, IDS/IPS/ Content Filter, Backup Jobs, etc.)
• Basic knowledge of mail server protocol (SMTP, POP, IMAP)
• Basic knowledge of database systems (MySQL, MSSQL)
• Should apply Networking principles: TCP/IP, Routers, Firewalls, Switches, Load Balancers, VPNs
• Audit IT infrastructure and publish monthly health report

• Bachelor’s / Master’s degree in Computer Science, Information Technology or related discipline
• Microsoft Certified Solution Associate: Windows Server 2016
• MCSA: Windows Server 2016 /
• Red Hat Certified System Administrator
• Cisco Certified Network Administrator / Juniper Networks
• Certification Program
• ITIL certification

Cloud Administrator should be able to work independently on AWS or Azure cloud platform. This position requires Five (3+) year of experience; out of which up to 1 years on data center operations and minimum 2 year on cloud services. Candidate should have intermediate knowledge of Linux / Windows technology, scripting, web server, database, and DevOps tools. Candidate should have hands on experience in diagnosing & troubleshooting cloud andplatform level issues. Cloud Administrator should able to configure, monitor and manage cloud infrastructure based on AWS cloud best practice. Candidate should have hands on experience of migrating on-Premises workloads to Public cloud. Candidate should have proven capability to proactive address issues.

• Design, implement and manage cloud Infrastructure including but not limited to identity and Security, Monitoring, Data Storage, Business Continuity 
• Define optimal design patterns and solutions for high availability and disaster recovery for applications  
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services  
• Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment 
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements  
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners
• Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk 
• Provide support and technical governance, expertise related to cloud architectures, deployment, and operations  
• Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)  
• Demonstrate knowledge of DevOps tool chains and processes 
• Provide thought leadership in industry and to fellow team members across business and technical project  
• Demonstrate forward thinking around where the organization is going and how technology can support these efforts  
• Advocate and define cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems
• Act as the coach and mentor to team members and technical staff on their assigned project tasks
• Develop a cohesive team and ensure their continued success
• Lead the definition and development of cloud reference architecture and management systems 
• Conduct product work reviews with team members

• 5+ years of architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.).
• 2+ years of experience in “migrating” on premise workloads to the cloud.
• Oversight experience on major transformation projects and successful transitions to implementation support teams.
• Solid understanding of modern authentication protocols and a background in cyber security
• Deep understanding of cloud computing technologies, business drivers, and emerging
• computing trends.
• Understanding of cloud governance technologies for cost management and control.
• Understanding of common database technologies such as SQL Database/Server, Oracle, MySQL  
• Exposure to multiple, diverse technologies and processing environments  
• Knowledge of all components of cloud technical architecture 
• Strong understanding of network architecture and application development methodologies
• Proven track record of building deep technical relationships with senior executives and growing cloud consumption share in large or highly strategic accounts.
• Proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow through.
• Presentation skills with a high degree of comfort with both large and small audiences.
• Problem-solving mentality leveraging internal and/or external resources.
• Exceptional verbal and written communication.

• Bachelor’s degree in Computer Science, Information Technology or related discipline
• MCSE Cloud Platform and Infrastructure / AWS Professional Solution Architect
• MCSA Cloud Platform Solutions Associate / AWS SysOps
• CompTIA Security+, CISSP

We are seeking a Front Desk Executive to join our team. As the first point of contact for our company, the Front Desk Executive will provide exceptional customer service and administrative support to ensure our office runs smoothly and efficiently.

• Greet and welcome guests as they arrive at the office.
• Answer and direct phone calls to the appropriate departments
• Manage incoming and outgoing mail and packages.
• Maintain a clean and organized reception area.
• Schedule appointments and meetings for senior management
• Coordinate office events and manage office supplies inventory.
• Assist with general administrative tasks, as needed.

• Graduation required
• 2+ years of experience in a similar role preferred.
• Strong customer service and communication skills
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and basic computer skills
• Ability to maintain a positive and professional demeanour in a fast-paced environment.

• 5 days working
• Continuous learning and development
• Attractive leave policy
• Mediclaim and Accidental Insurance
• Exciting work environment

Cloud Administrator should be able to work independently on AWS or Azure cloud platform. This position requires Five (5) year of experience; out of which up to 3 years on data center operations and minimum 2 year on cloud services. Candidate should have intermediate knowledge of Linux / Windows technology, scripting, web server, database, and DevOps tools. Candidate should have hands on experience in diagnosing & troubleshooting cloud and platform level issues. Cloud Administrator should able to configure, monitor and manage cloud infrastructure based on AWS cloud best practice. Candidate should have hands on experience of migrating on-Premises workloads to Public cloud. Candidate should have proven capability to proactive address issues.

• Design, implement and manage cloud Infrastructure including but not limited to identity and Security, Monitoring, Data Storage, Business Continuity
• Define optimal design patterns and solutions for high availability and disaster recovery for applications 
• Develop solutions architecture and evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services 
• Drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, and production deployment
• Ensure delivered solutions meet/perform to technical and functional/non-functional requirements
• Provide technical expertise and ownership in the diagnosis and resolution of an issue, including the determination and provision of workaround solution or escalation to service owners 
• Ensure delivered solutions are realized in time frame committed; work in conjunction with project sponsors to size and manage scope and risk
• Provide support and technical governance, expertise related to cloud architectures, deployment, and operations 
• Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability) 
• Demonstrate knowledge of DevOps tool chains and processes
• Provide thought leadership in industry and to fellow team members across business and technical project
• Demonstrate forward thinking around where the organization is going and how technology can support these efforts
• Advocate and define cloud architecture vision from a strategic perspective, including internal and external platforms, tools, and systems
• Act as the coach and mentor to team members and technical staff on their assigned project tasks
• Develop a cohesive team and ensure their continued success 
• Lead the definition and development of cloud reference architecture and management systems
• Conduct product work reviews with team members

• 5+ years of architecture, design, implementation, and/or support of highly distributed applications (i.e. having an architectural sense for ensuring availability, reliability, etc.).
• 2+ years of experience in “migrating” on premise workloads to the cloud. 
• Oversight experience on major transformation projects and successful transitions to implementation support teams. 
• Solid understanding of modern authentication protocols and a background in cyber security
• Deep understanding of cloud computing technologies, business drivers, and emerging 
• Computing trends. 
• Understanding of cloud governance technologies for cost management and control.
• Understanding of common database technologies such as SQL Database/Server, Oracle, MySQL 
• Exposure to multiple, diverse technologies and processing environments 
• Knowledge of all components of cloud technical architecture
• Strong understanding of network architecture and application development methodologies
• Proven track record of building deep technical relationships with senior executives and growing cloud consumption share in large or highly strategic accounts.
• Proven track record of driving decisions collaboratively, resolving conflicts & ensuring follow through.
• Presentation skills with a high degree of comfort with both large and small audiences. 
• Problem-solving mentality leveraging internal and/or external resources. 
• Exceptional verbal and written communication. 

• Bachelor’s degree in Computer Science, Information Technology or related discipline
• MCSE Cloud Platform and Infrastructure / AWS Professional Solution Architect 
• MCSA Cloud Platform Solutions Associate / AWS SysOps 
• CompTIA Security+, CISSP 

Candidate should have solid experience in designing and developing Web-based applications using .Net (C#), Angular, and MSSQL. He/she should have excellent Logical and analytical abilities. A keen interest in the latest development tools and technologies is also expected.

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles

• At least 3 yrs. of experience in Web application
• At least 3 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

• B.E. /M.E. /M.C.A. /M. Tech /M. Sc. IT

We are seeking a Technical Project Manager with a proven track record in delivering Agentic AI and machine learning projects. The ideal candidate will possess a strong understanding of agentic AI and machine learning principles, demonstrate familiarity with leading frameworks, and be proficient in tools for developing Agentic AI and machine learning solutions. Key responsibilities include overseeing the planning, coordination, and execution of agentic AI and machine learning initiatives to ensure successful implementation and project delivery.

• Lead and manage all phases of Agentic AI projects, from start to end, making sure they finish on time, and within budget while ensuring the quality.
• Guide teams in designing, developing, and deploying agentic AI systems, using best practices in areas such as multi-agent systems, reinforcement learning, and autonomous decision-making.
• Stay up to date with the latest developments in Agentic AI and apply new knowledge to future projects.
• Well-versed with model training and fine-tuning
• Proactively lead efforts to build and enable an AI-ready team by defining clear skill development paths and organizing targeted training, ensuring successful adoption and integration of new AI platforms and skills.
• Set quality standards, organize testing periods, and make sure feedback is used to improve the final AI solutions.
• Assist Pre-Sales by delivering solutions tailored to client needs.
• Ability to compare and select AI platforms based on enterprise needs (e.g., privacy, compliance, scalability, multi-modal capabilities).
• Identify potential risks early and plan ways to manage them so projects can succeed.
• Use Agile methods, like Scrum or Kanban, to keep the project running smoothly and adapt as needed.
• Keep accurate and clear project records, including schedules, requirements, technical documents, and progress reports.
• Ability to motivate and lead teams through technical challenges and change.

• BE / B. Tech / ME / M. Tech / MCA
• At least 12+ years of experience, with at least 2 years in delivering AI projects.
• Strong understanding of LLM (e.g., OpenAI, Hugging Face), generative AI, agentic AI, autonomous agents, and multi-agent systems.
• Well-versed with well-known frameworks or tools for building Agentic AI, on Microsoft OR OpenSource platforms such as Copilot Studio, Azure AI Foundry, Semantic Kernel OR Crew AI, LangGraph, LangChain or similar platforms from other leaders in the industry.
• Familiarity with no-code/low-code orchestration platforms like LangFlow, n8n, Zapier, or Make.com, and how they can be integrated to build and scale Agentic AI workflows with minimal engineering overhead.
• Familiar with Python and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).
• Familiarity with project management tools (such as Jira, Trello, Asana) and team collaboration platforms (such as Confluence, Slack, or GitHub).
• Experience with Agile project management and a basic understanding of DevOps practices.

• Strong foundation in MLOps concepts: experiment tracking, model serving, monitoring, and data versioning is plus.
• Certification in project management (such as PMP, PRINCE2, or Agile Certified Practitioner) is plus.

• Design, develop, and maintain full-stack applications using the MERN stack.
• Implement and manage cloud infrastructure on AWS (serverless architecture, CI/CD pipelines, and database management).
• Work with Python scripts and AI libraries for automation, chatbot training, and accuracy improvements.
• Develop and integrate AI-driven features using Microsoft Copilot Studio and Azure AI Foundry.
• Collaborate with cross-functional teams to ensure smooth delivery of features.
• Maintain code quality, ensure best practices, and participate in code reviews.
• Provide production support and optimize system performance.

• MERN Stack (MongoDB/PostgreSQL, Express.js, React.js, Node.js) – strong hands-on experience in building scalable applications.
• AWS Services: Proficiency with S3, Serverless (Lambda, Lambda Layers), EC2, AWS CodePipeline, and AWS Database services.
• Database: PostgreSQL – Strong query optimization, schema design, and integration experience.
• Python: Practical experience in scripting and automation.
• AI & Cloud Tools:
• - Microsoft Copilot Studio
• - Azure AI Foundry
• - AI chatbot implementation and fine-tuning (training datasets for response accuracy).
• Tools & Practices: GitHub, Jira – version control and agile task management.
• Communication: Excellent verbal and written communication skills, with the ability to interact with global teams.

• 8–10 years of overall software development experience with strong MERN and cloud expertise.
• Proven experience in AI-driven solutions, chatbot implementation, and model fine-tuning.
• Strong problem-solving skills and ability to work independently in a US-overlap timezone.

• 1. C# (.NET Framework / .NET Core) for core development
• 2. WPF (Windows Presentation Foundation) with MVVM architecture for UI and application structure
• 3. REST APIs (consuming and integrating with external services)
• 4. MongoDB as a NoSQL database
• 5. SQL Server for relational data storage
• 6. Azure DevOps for code repository, branching, CI/CD pipelines, and work item tracking

• 1. AWS Code Commit (version control on AWS)
• 2. Jenkins (automation server for CI/CD)

• 1. C# (.NET Framework / .NET Core) for core development
• 2. WPF (Windows Presentation Foundation) with MVVM architecture for UI and application structure
• 3. REST APIs (consuming and integrating with external services)
• 4. MongoDB as a NoSQL database
• 5. SQL Server for relational data storage
• 6. Azure DevOps for code repository, branching, CI/CD pipelines, and work item tracking

• 1. AWS Code Commit (version control on AWS)
• 2. Jenkins (automation server for CI/CD)

This is a customer facing role and usually first point of contact responsible for handling technical queries over phone, email, chat and ticket system. Technical Support Executive (TSE) should be having good communication and convincing skills. TSE is responsible for efficient provisioning, operation, installation/configuration and proper maintenance of systems software, applications, network and other related IT infrastructure.  TSE requires to apply fix as per the knowledge base, execute runbooks.

• Provide front line technical support for customers on hosted and managed services and escalate critical issues to Tier II support
• Establish and maintain contact with customers for request and incident management.
• Handling Outlook and Mailbox related issues
• Assist users in connecting Video conferencing applications such as Zoom, WebEx, etc.
• Walk customers through installing applications and computer peripherals
• Monitor the availability events like storage availability, network and server performance, events, firewall and security logs.
• Monitor the backups, recovery errors, respond to the request regarding the restoration of the data, database, files
• Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
• Installing Operating software, application software, productivity suites or any proprietary software
• Creating users, security groups, computer accounts, and GPO policies in AD
• Creating users, security groups in Azure AD
• Creating email accounts in O365
• Troubleshoot O365 related issues
• Acknowledge the request for start / stop services, user creation and grant specific data access to user
• Perform initial level troubleshooting as per the Standard Operating Procedure for Knowledge base
• Analyse, troubleshoot and resolve issues related to OS, software, office / business application, equipment, hardware, peripherals, etc.
• Configuration of Print devices (network and local), scanner on desktops
• Maintain an inventory of IT hardware and software assets
• Answer technical queries (both initial and follow up) via phone, the ticketing system, email, IM Chat
• Log all issues / customer requests and resolutions
• Communicate with users, explain issues and resolutions, update activity or train on new equipment or software
• Build an internal wiki with technical documentation, manuals and IT policies
• Provides on-call high priority 24/7 technical support as necessary
• Troubleshoot issues by utilizing resources like KB / Standard Operating Procedure, peer support, supervisor guidance and management consultancy
• Ensure CMDB and all IT digital assets are real-time updated
• Provided out-side hours support for critical, urgent and mission critical activities
• Contribute in building technical knowledgebase
• Provide methodological assistance to client / peers
• Follow timely delegation / escalation procedure
• Follow ITIL standard practices for incident, change and problem management
• Outstanding analytical and technical problem-solving skills
• Keep yourself updated with technology updates
• Adhere to compliance and governance standards and report any non-compliances to the manager
• Participate & contribute in IT team meetings
• Foster professional relationship with all colleagues by listening, understanding and responding to their needs
• Excellent Interpersonal and communication skills (verbal and written)
• Excellent organizational, time-management and prioritization skills
• Promote positive customer service attitude among peers

• 1+ years of experience in supporting / maintaining Windows and Linux server environments
• Must be proficient and experienced in deploying, configuring, and maintaining Windows 10, 8 & 7 and non-Windows devices and technologies
• Extensive experience working with different operating systems including Windows and Mac OS
• Knowledge of Microsoft Office applications, Office365 applications, anti-virus, mobile devices and other IT systems
• Basic knowledge on Switch, Router and Firewall functionalities
• Should be able to analyse / troubleshoot network printer, deskside printer issues
• Should have experience in monitoring the IT Infrastructure for capacity breach
• Should be able to configure backup jobs and fix the failed jobs
• Should be able to analyse the logs and provide logical solutions
• Ability to work effectively with customers over the phone / remote desktop
• Familiarity with help desk software (e.g. ServiceNow, Freshdesk, JIRA, Track IT)

• Bachelor’s degree in Computer Science, Information Technology or related discipline
• CompTIA A+ / CompTIA N+ certification
• Windows Server 2012/2016 certification
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Red Hat certification
• ITIL knowledge