Managed Services Provider Evaluation Checklist | Making Better Decisions That Matter
Shifting your IT operations to a Managed Services Provider (MSP) offers a multitude of benefits.
Collaborating with an MSP to supervise an increasingly complicated internal network can foster dynamic business growth without breaking an already stretched budget.
However, the increasing range of expertise, technology and management models can make choosing an MSP a difficult task. Choosing the right provider is essential for successfully migrating your network to an outsourced Network Operations Center. By performing your due diligence in selecting your managed services partner, you can easily avoid costly and detrimental mistakes.
Dev Information Technology Pvt. Ltd. (DEV IT) has demonstrated leadership capabilities of more than 18 years in the Managed IT Services marketplace. An ISO 9001:2008 quality certified, ISO 27001:2013 quality certified and CMMi Level 3 appraised company, ranked as “10 Most Promising IMS Companies in India” by CIO Review in 2013 and “5 Most Promising IT Infrastructure Companies in India” by Silicon India in 2014. India’s Best Managed Services Provider (2012 & 2013) by CRN Xcellence Awards and Channel World Premier 100 Awards for three consecutive years (2013, 2014 & 2015) speaks for our commitment to quality, adhering to processes and our outstanding technological prowess.
We offer you a Managed Services Provider Evaluation Checklist so you can use it when evaluating and making your choice of an MSP.
Need help with your assessment? Talk to our experts! We will be happy to provide you more insights during your evaluation process or answer any question for you.
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Managed Services Provider Evaluation Checklist |
DEV IT |
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Real time event/incident/issue monitoring and management |
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Manual filtering & verification by NOC engineers before escalation of incident alerts |
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Robust infrastructure to ensure uninterrupted operations |
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Performance analysis and consulting reports (Expert advice from certified engineers based on monthly server inspection, monitoring and audit reports) |
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Gap analysis and defining IT roadmaps |
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Measured SLA’s (30 minute average response time and a 6 hour resolution time for all technical support incidents) |
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Complete technical assistance in building data backup and recovery plans, configuring and monitoring the same |
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Proactive and reactive approach to maintenance |
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Monitoring event logs (verification of events log files and permanently fixing issues) |
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CMMi Level 3 and ITIL based approach and processes |
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Security audit and vulnerability assessment reports |
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Flexible and scalable skilled resource pools deployment model |
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Service level reporting and visualization |
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Managed risk reduction services |
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Managed business continuity services |
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Core OS, core application and network management |
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Advanced application management |
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Demonstrated proficiency in service management frameworks |
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Bench of web development and application development resources |
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Consolidated service visibility and provide proactive insights |
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Ability to measure performance outcomes in real time |
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Round-the-clock skilled resource availability |
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Industry certified experienced resources |
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Demonstrated ability to perform service delivery to match all geographic distribution/presence of the organization |
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Vendor management and escalations |
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Run-book ope-rationalization |
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Knowledge transfer and transition services at all levels |
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Demonstrated ability to share best practice outcomes |
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ITIL based Private Label HelpDesk |
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HelpDesk that allows custom branding under your corporate identity from admin area |
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HelpDesk that allows to configure SLA rules and escalations (internal and hierarchical ) to match your organisation’s needs |
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Performance based guarantees |
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Exit clauses / Pay as you go payment model |
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Dedicated account management teams |
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Financial stability of the organization |
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Proven industry excellence |
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Wide exposure with multi-domain knowledge for quick resolutions |
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Planning, designing, migrations, deployment, monitoring and management of IT infrastructure solutions all under one roof |
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Demonstrated experience in designing and deploying innovative as well as bespoke technology solutions |
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Interested in understanding and evaluating your unique business issues and tailor the solutions accordingly |
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Many companies are under the impression that Managed IT Service is commodity-based, and often start their search for an MSP by comparing prices. However, lower costs typically equate to substandard service levels. Your Managed Service Provider needs to be a specialist in the IT industry. In order to prevent lost revenue, you should invest in an MSP that is capable of fixing, not simply shifting your infrastructure. A competent MSP like DEV IT will work with you to diagram a plan of action that not only guides your business to its end goals, but also allows room for expansion to accommodate future needs. A Managed IT Service implementation from DEV IT will demonstrate cost reduction and provide a high level of service that will position your organization to become more competitive to meet emerging business challenges.
Download the Managed Services Provider Evaluation Checklist!